Experience
A career that moved from analysis into operations, and from domestic work into international trade. Two halves: the clients, and the freight.
Client Account and Logistics Manager
Tomson Hospitality Boutique, Miami. April 2025 to present
Most logistics roles move freight. This one coordinates whole projects. I sit between the supplier, the purchasing team, the freight forwarder, the customs broker, the warehouse, accounting and the client, and I am accountable for the outcome at the end of that chain rather than for one link in it.
Client accounts and advisory
- Own hospitality accounts end to end, from first quotation through to final delivery and reconciliation
- Single point of contact for the client across the life of a project
- Build institutional presentations and proposals for prospective accounts, in English and Italian
- Advise on Incoterms strategy, sourcing routes and landed cost before an order is placed, not after
- Translate design and specification requirements into buyable, shippable orders
- Manage expectations on cost, lead time and substitution when a specified product is unavailable
- Resolve problems before they reach the client, and communicate early when they cannot be avoided
Freight and customs
- Air, ocean, LTL, truckload and final-mile transport across North, Central and South America, the Caribbean, Europe and Asia
- Import and export compliance, customs documentation and clearance
- Incoterms structuring across DDP, DAP, CFR, FOB and EXW
- Tariff and duty analysis, HTS classification and certificates of origin
- Foreign trade zone and bonded warehouse operations
- Commercial and proforma invoices, packing lists and shipping instructions
- Carrier evaluation, routing optimisation and freight negotiation
Procurement and systems
- Procure FF&E and OS&E: tableware, cookware, kitchen equipment, smallwares, furnishings and food service accessories
- Run sales orders, purchase orders, inventory transactions and invoicing through Fluentis ERP
- Track freight cost, supplier performance, transit times and logistics KPIs in Excel dashboards
- Financial reconciliation across supplier invoices, freight billing and client accounts
- Write standard operating procedures for purchasing, logistics and order fulfilment
- Automate documentation and reporting with AI tooling to cut manual handling
Project Manager
Italy-America Chamber of Commerce Southeast, Miami. April 2023 to April 2025
Connecting Italian businesses with the American market through events, partnerships and member services.
- Planned and delivered networking events, trade shows and conferences from 100 to over 800 attendees
- Managed relationships with more than 300 member companies, sponsors and institutional partners
- Supported Italian companies entering the United States market
- Ran website content, newsletters and social communications reaching over 10,000 business contacts
- Maintained CRM databases and improved operational process
Marketing Analyst
Data Delay Devices, Clifton, New Jersey. September 2021 to June 2022
Catalogued, analysed and interpreted more than a decade of technical and market data. Worked alongside Google analysts and IEEE representatives on research initiatives, and identified growth opportunities through market analysis.
Telemarketing Intern
Spring Hill College, Office of Development and Alumni Relations, Mobile, Alabama. January 2020 to May 2021
Coordinated alumni outreach campaigns for academic programmes, athletics and fundraising. Consistently exceeded fundraising targets and maintained CRM records.
The client side
On the account side the client is the point. An opening is a fixed date with a venue behind it, and the job is to get every specified item there in a condition to be used on the first night of service.
Openings I have run
Gaia Miami, One&Only Moonlight Basin in Montana, Casa Tua Capri, Aritzia in Boston, and Mr. C Coconut Grove.
Ongoing accounts
Procurement across more than forty additional hospitality accounts, from single restaurants through to multi-property hotel groups and resort developments.
Where they are
Miami, Miami Beach, Coral Gables, Coconut Grove, Key Biscayne, Boston, Naples, Palm Beach, Washington DC, Montana, Los Cabos, Puerto Rico, Punta Cana, Nassau and Capri.
Sectors
Luxury hotels and resorts, restaurants and food service, private clubs, nightclubs, cruise lines, yacht projects and premium retail.
Categories
Front of house: glassware, tableware, service accessories, buffet and presentation. Back of house: kitchen equipment, professional cookware, storage and prep tools. Plus bar and nightlife setup, furniture and custom sourcing.
Portfolio context
This account work sits within the wider portfolio at Tomson Hospitality.
The logistics side
On the freight side the client name is irrelevant. What matters is volume, lane, mode and clearance. A pallet of porcelain to Punta Cana and the same pallet to Nassau are different problems, and neither cares whose restaurant it is going to.
Volume
More than seven hundred and fifty shipments across a sixteen-month period. Roughly six hundred and seventy-five domestic and eighty-five international, running in parallel with the account work.
Domestic
Around three hundred and fifty parcel movements, two hundred and twelve on a single cruise-line account, and one hundred and fifteen LTL consignments across the United States.
International
Roughly sixty-five LTL and eighteen parcel movements, a high proportion of them consolidated to bring the freight cost per line down.
Consolidation
Grouping multiple supplier orders into single consignments where the schedule allows. It is the difference between paying freight once and paying it six times, and it is where most of the saving on an opening actually comes from.
Vessel provisioning
Routing to seventeen vessels across two cruise brands, each with its own port schedule. The delivery window is set by the sailing, not by the supplier, and clearance has to be arranged with local port agents before the ship arrives.
Origin lanes
Supplier pickups across Italy, Spain, Belgium and the United Arab Emirates, and domestically from Georgia, New Jersey, California and Florida.
Destination lanes
Delivery into the United States including Florida, California, New York and Hawaii, and outbound to Italy, Switzerland and Portugal.
Compliance
Every international movement documented against commercial invoice, packing list, HTS classification and certificate of origin, and where the commodity requires it, mill certificates, metal value declarations, Lacey Act, FDA, proof litre, fumigation and stackability.
Cost control
Freight cost tracked against goods value on every shipment, with carrier evaluation, routing alternatives and quoted-versus-actual reconciliation.
How a project runs
A venue opening is not a purchase order. It runs in four phases, and the work in each one determines whether the next is calm or chaotic.
Concept support
Work with the venue early to define operational and aesthetic requirements before anything is specified. Catching a lead-time problem at concept stage costs nothing. Catching it two weeks before opening costs a great deal.
Procurement management
Sourcing, product selection, supplier coordination and logistics planning. Matching a specification to a manufacturer line that can actually deliver on schedule and at the required standard.
Opening support
Full operational support through the opening itself, when everything arrives at once and any gap is immediately visible on the floor.
Reorders and continuity
Ongoing management once the venue is trading. Breakage replacement, seasonal changes and menu-driven requirements, handled without the account needing to explain itself again each time.
Brands and categories
Sourcing runs across roughly fifty manufacturer lines, weighted toward European porcelain, glass and flatware alongside American food service equipment. Knowing which line actually solves a specification, and what its lead time really is, is most of the job.
Porcelain and tabletop
Rosenthal, Ginori, Bauscher Hepp, Steelite, Degrenne, Tognana, Ceramica Assunta, Fortessa, ARC Cardinal, Global Tableware, Modalita.
Glassware
Luigi Bormioli, Stolzle, Libbey, Drinique.
Flatware and holloware
Broggi, Sambonet, Abert, Winco.
Cookware and prep
Agnelli, Bialetti, Imperia Monferrina, Robot Coupe, KitchenAid, Mercer, Korin, Ateco.
Design-led accessories
LIND DNA, Craster, Koziol, Hollowick, Prodyne.
Equipment and smallwares
Atosa, Town Food Service, Tablecraft, Supreme.
Italian manufacturer showcases and hospitality product exhibitions, Miami. Photography courtesy of the Italy-America Chamber of Commerce Southeast.
Earlier
I paid my own way through college by working the summers. I started as a doorman at a residential building in Rome, then spent a summer waiting tables at a restaurant on the coast at San Felice Circeo.
Neither job goes on a resume, but both are the reason hospitality is not abstract to me. When I am sourcing tabletop for a hotel or arguing about a delivery window on a restaurant fit-out, I have stood on the other side of it. The people who will actually use what I buy are not a line item.
Capabilities
Supply chain
Global supply chain coordination, vendor management, purchasing, inventory coordination and process improvement.
Trade compliance
Import and export compliance, customs documentation, HTS classification, tariff and duty analysis, certificates of origin, FTZ and bonded warehouse operations.
Transportation
Freight procurement and negotiation, carrier performance management, routing optimisation, air, ocean, LTL, truckload and final-mile.
Commercial
Landed cost and cost analysis, financial reconciliation, KPI reporting, supplier scorecards.
Systems
Fluentis ERP, advanced Excel dashboards, SOP development, AI workflow automation and prompt engineering. Certified in Claude 101 and Claude for Work.
Languages
Italian as a native speaker, English fluently, Spanish at A2.